Ever had a disagreement with a co-worker? Its definite that it would have happen at a time or the other. Conflicts happens everyday and workplace conflict cannot be over emphasized. Only few offices would the employees get along perfectly and it is rarely possible. As human being there would always be conflict along the way as we work and inter relate with each other. As a result of this, conflict resolution is a component of every workplace and those in the position of leadership must learn and know how to resolve conflicts.
When conflict slips by and unaddressed it escalates into a situation that become difficult to control, leads to low productivity and endangers teamwork. Managers should understand conflicts resolution techniques as it involves specific leadership skills, problems solving abilities and accurate decision making process.
Conflict Resolution Techniques
Consider the following conflict resolution techniques to help resolve issues in your office:
Listen attentively then Speak
Paying attention and listening attentively to employees issues is the first step towards conflict resolution. Kindly listen to all parties involved to thoroughly understand the nature of conflict and start troubleshooting solutions.
Meet with all groups
As a leader, you’ll need to arrange a meeting with all involved parties to discuss the issue. Give everyone a chance to speak; this is a good opportunity to hear all sides and gain a full understanding of the conflict. Having a group meeting may also expedite a resolution that will satisfy everyone. This would also avail you an opportunity to listen to grievances you dont expect to hear naturally. Create a level of trust that would help people to speak their mind and feel free even after the meeting.
This is a must and you should abide by this rule. Don’t take sides! In a leadership position, you shouldn’t display any sort of opinion that favors one person over another. If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution.
Do Not Postpone Conflict Resolution
Conflict resolution cannot be postponed, it must be immediately addressed or else the situation would escalate into something that can no longer be controlled and could affect the organization bottom line and company performance. Just make sure not to address the situation too quickly or without careful consideration, as your decision will directly affect the demeanor and performance of your staff.
Encouragement and motivation are powerful. Remind your staff of successful projects that required teamwork to complete. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team.
Do not praise top performers in hiding, always ensure that good employees are praised whenever they surpass milestone. Acknowledging efforts is important to motivate staff.